FAQ - Frequently Asked Questions

  1. What is the verification number?
    123ContactForm web forms use CAPTCHA images to differentiate between humans and machines. Read more
  2. Is this service free?
    This service is free for Basic users. You may want to upgrade to a Premium plan, which offers many cool additional features. Read more
  3. Can I change my account information?
    Yes. Visit your My Account -> Change Account Details section. To change your username, you will have to contact us. Read more
  4. Can I set emails to display my own timezone?
    Yes. Go to My Account -> Change Account Details to select your own timezone. Read more
  5. How many forms can I create?
    Basic users can create 5 forms and Gold users - 20. Platinum users do not have a limitation. Read more
  6. Can I use the service only for creating contact forms?
    No. You can create any type of HTML / PHP form, as long as it conforms to legal regulations. Read more
  7. Can I make the form look like my site?
    Sure. 123ContactForm web forms are highly customizable in terms of appearance. Read more
  8. How to add my logo to the form?
    Visit your Themes section and upload or provide the URL of your logo. Read more
  9. Does the form editor have real-time preview?
    Yes. You can view all changes made to your form in real time. Read more
  10. Do you offer form validation?
    Yes. You will only be receiving the information that you ask for. Read more
  11. Can my visitors upload files using my contact form?
    Yes, they can upload almost any type of file. Use the File Upload form field. Read more
  12. What is the Reference ID?
    Reference ID will help you track submissions. It is a unique identifier associated with received submissions. Read more
  13. Can I take form submitters to a page on my website after they have filled the form?
    Yes. Provide the URL of your website in the Notification -> Confirmation Settings section. Read more
  14. Can I use multiple recipients for a form?
    Yes, you can set several email addresses to receive form submissions. Read more
  15. What are custom recipients and how do I use them?
    Different email addresses can be set to receive specific submissions based on submitted content. Read more
  16. How can I add an autoresponder to my web form?
    Visit your Notifications section. You can create several autoresponders and switch between them based on submitted content. Read more
  17. Can I use my own CSS to make the form look like my site?
    Yes. You can either copy/paste the CSS code or provide the URL of your stylesheet. Read more
  18. How can I change the way a specific field of the form looks?
    The style of a specific form field can be changed using CSS. Learn about Full CSS Customization. Read more
  19. Do you store the messages that I receive?
    Only if you want us to. Form submissions are stored in our database and you can view them in your Submissions section. Read more
  20. Can I create a PayPal order form with 123ContactForm?
    Sure. You can easily integrate your forms with PayPal in the Payments section. Read more
  21. How can I add Google Checkout forms to my website?
    Google Checkout has been discontinued. We offer other payment processing alternatives, such as Braintree or Stripe. Read more
  22. Do your services have integrated anti-spam solutions?
    Yes. You can protect your web forms using CAPTCHA images, IP limitations or country filters. Read more
  23. I can't access my Facebook form. What to do?
    You will have to enable the 123ContactForm application for Facebook manually. Read more

If these answers did not clarify your questions, please take a look at the contact form samples and the tutorials. Also, you can contact us for support. We usually answer within 24 hours. You are also welcome to send us all your opinions and suggestions about 123ContactForm.

Q1: What is the verification number?
A: The verification number is a technique of stopping bots to fill the forms. Bots cannot understand what number is shown in the verification image, so they will not be able to send the spam they want to send.

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